Ternova: From Monthly Reports to Daily Decisions with Epicor Kinetic Cloud and TCP

Ternova is a 55-year-old, family-owned group headquartered in El Salvador. What began as a flexible packaging company now operates five sites—four in El Salvador and one in Vietnam—along with eight distribution centers across Vietnam, Central America, and the Caribbean, and nine commercial offices. The group has also built a real estate division anchored by a 110,000 m² logistics park.

In this video, Gabriela Flores, CFO at Ternova, shares how moving to Epicor Kinetic Cloud with TCP changed the way the company sees and uses its data.

A Data-Driven Company Held Back by Its ERP

Ternova sees itself as a data-driven organization: understanding customers' problems requires having the data in front of you. Its previous on-premise ERP made that difficult. The system was old and hard to manage, and consolidated information could take about a month to arrive. Gabriela didn't even have a user in it.

"One of the things for us that was very hard to manage is the data availability. Before, I had to wait about a month to be able to have information in front of me. Now I can do that daily."

Gabriela Flores

CFO

Why Epicor Kinetic Cloud

• Daily access to data: Reporting that used to take nearly a month is now available every day, so teams respond faster and make better-informed decisions.
• Self-service reporting: Epicor is intuitive. Executives build their own reports instead of waiting for their teams to produce them.
• One view across sites: With manufacturing facilities in El Salvador and Vietnam and distribution centers in several countries, the cloud gives Ternova a single dashboard for the entire company.
• Security and flexibility: Less worry about security, and more flexibility managing data and connections across multiple sites.
• Room to grow: Adding new applications, including solutions tailored to the industry, is easier in the cloud.

An Ambitious Implementation, Delivered in Less Than a Year

Gabriela has been through about six ERP implementations in her career, and she counts this one among the fastest. Ternova had to bring a seller, a distributor, and a manufacturer onto the same platform at the same time—and it went live in less than a year.

Key to that timeline was TCP's advice: use most of Epicor Kinetic out of the box and customize only what was truly needed. Following that approach kept the project flowing within the ambitious time frame that had been proposed.

"I thought it was a marketing pitch that this was going to be so fast. And at the end of the day, our partners, TCP, joined us and they said: no, this is happening, we can do this in this time frame. And we actually did it."

Gabriela Flores

CFO

Connecting Sales and Finance

Ternova didn't stop at the ERP. Alongside Epicor, it changed how its sales team works by implementing SugarAI, a CRM connected directly to Epicor Kinetic. With commercial and financial data in the same flow, the team can see which customers are profitable and which could be more profitable, and decisions are now made with both a financial and a commercial orientation.

TCP & Epicor: More Than an Implementation

For Ternova, TCP's role went beyond leading the project: the team acted as consultants throughout, helping make the decisions that kept the implementation on time.

"TCP has been a very, very great partner for us. And not just in the sense that they led the implementation, but they are actually very good consultants."

Gabriela Flores

CFO

Success Takeaways

• Standard first: Adopting Epicor Kinetic largely out of the box, with only the customizations that were really needed, kept an ambitious multi-business project on schedule.
• Put data where decisions are made: Going from monthly to daily reporting changes both the speed and the quality of decisions.
• Connect the front office: Integrating SugarAI with Epicor Kinetic brings customer profitability into every commercial conversation.