Services
One partner for your CRM, ERP, and AI agents
- Epicor Platinum Partner
- SugarAI Premier Partner
- 100s of Epicor and Sugar implementations across the Americas
TCP implements, connects, and supports Sugar and Epicor Kinetic, and builds the Fluent AI agents that work on both. Fixed-price projects, blocks of support hours, or time and materials, with no surprises at the end.
Eight services, one team
AI
AI Agents
Fluent agents that read your Sugar and Kinetic data, act on what they find, and hand off to a person when they should.
Explore AI agentsIntegration
CRM-ERP-AI Integration
Connect Sugar, Epicor Kinetic, and AI agents into one working system. Sales sees real orders; operations stops re-keying.
Explore integrationCRM
Sugar Implementation
Sugar Sell, Serve, and Market implemented for manufacturers, with the ERP connection in scope from day one.
Explore SugarERP
Epicor Kinetic Implementation
Kinetic implemented by a Platinum Partner that also knows the CRM and the AI agents that will read the data.
Explore KineticMigration
Migration and Upgrades
Move from Salesforce, Dynamics, HubSpot, or Zoho to Sugar. Upgrade Sugar or Epicor. Nothing lost, counts you can check.
Explore migrationSupport
Managed Support and Administration
Day-to-day support for Sugar, Kinetic, and your agents. TCP works the vendor case so you never sit in a queue.
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Advisory and Process Optimization
Fix the process before you buy the software. Sometimes the recommendation is to buy nothing at all.
Explore advisoryAnalytics
Reporting and Analytics
Reports and dashboards across Sugar and Kinetic, plus plain-language questions answered by AI.
Explore reportingThree practice areas on every page
Every service is delivered through the same three lenses, so nothing gets designed twice.
Practice area
For Sugar
Sell, Serve, and Market, implemented, upgraded, connected, and supported for manufacturers and distributors.
Practice area
For Epicor Kinetic
ETO, CTO, complex scheduling, traceability, multi-site. Over a decade of Kinetic work in English and Spanish.
Practice area
For AI agents
Fluent agents that read both systems, answer on email, WhatsApp, and web chat, and escalate to a person.
How TCP engages
- Fixed-price projects
- Implementations, integrations, migrations, health checks. Scope defined, price stated, before work starts.
- Blocks of support hours
- Prepaid, drawn down for help desk, changes, release testing, and agent tuning. Balance reported monthly.
- Time and materials
- For open-ended work where the scope is not known yet. No prices on these pages: every engagement is scoped.
Not sure where to start?
Bring one process that wastes your team's time. TCP will tell you which service it is, and if the answer is a process change rather than a purchase, TCP will say that too.